Tilhill is authorised and regulated by The Financial Conduct Authority. Our Reference Number is 309846 and our permitted business is ‘Non-Investment Insurance Contracts’. You can check this on the FCA’s register by visiting FCA’s website www.fca.org.uk or by contacting the FCA on 0800 111.
If you wish to register a complaint regarding our insurance products or service, please contact us:
- In writing: Customer Relations, QBE European Operations, 30 Fenchurch Street, London, EC3M 3BD
- By phone: + 44 (0) 20 7105 5988.
- By email: firstname.lastname@example.org
If we are unable to resolve the situation to your satisfaction, you may be entitled to refer your complaint to the Financial Ombudsman Service.
We are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without upper limit.